Field Service Engineer - Technical Support & Maintenance

Join Document Technologies Sdn Bhd as a Field Service Engineer in the vibrant heart of Bali, Indonesia! We are seeking a skilled and proactive Technical Representative to deliver exceptional onsite support, machine commissioning, and troubleshooting for our clients in the printing and document management industry. This is your chance to work with cutting-edge technology and contribute to our mission of providing top-notch service and support in Denpasar.

As a Field Service Engineer, you will be the face of our technical support team, ensuring that our clients' equipment runs smoothly and efficiently. You will work closely with our sales team to understand client needs and provide tailored solutions. Daily, you'll be out in the field, diagnosing issues, performing maintenance, and ensuring that our clients' operations run without a hitch.

At Document Technologies Sdn Bhd, we are committed to fostering a culture of innovation, collaboration, and continuous learning. We offer a competitive salary, a comprehensive benefits package, and opportunities for professional growth. Join us and be part of a dynamic team that values your expertise and contributions.

📋 Tanggung Jawab Pekerjaan

• Provide onsite technical support and maintenance for printing and document management equipment.
• Perform machine commissioning, installation, and configuration.
• Diagnose and troubleshoot technical issues to ensure optimal equipment performance.
• Conduct regular maintenance and preventive checks to extend equipment lifespan.
• Work closely with clients to understand their needs and provide tailored solutions.
• Collaborate with the sales team to ensure smooth project execution.
• Keep up-to-date with the latest industry trends and technologies.
• Maintain accurate records of all service calls and equipment maintenance.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Engineering, Computer Science, or a related field.
• Minimum of 3 years of experience in technical support, field service engineering, or a similar role.
• Strong knowledge of printing and document management technologies, including but not limited to HP, Xerox, and Ricoh equipment.
• Proficiency in using technical tools and software, such as Service Manager, HP Smart, and Xerox DocuShare.
• Excellent problem-solving skills and the ability to work independently and as part of a team.
• Strong communication and interpersonal skills to interact effectively with clients and colleagues.
• Valid driver's license and a reliable vehicle for field work.
• Ability to travel extensively and work in various locations.

🛠️ Keahlian

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