Mandarin Interpreter - Customer Service Liaison

Join Vads Indonesia as a Mandarin Interpreter and bridge communication gaps between our global clients and local teams. This role is perfect for fluent Mandarin speakers who excel in customer service and thrive in dynamic, multicultural environments.

As a Mandarin Interpreter, you'll play a crucial role in ensuring seamless communication during customer service interactions. Your daily tasks will include interpreting conversations between Mandarin-speaking clients and our local support teams, using tools like Zoom or Microsoft Teams for virtual meetings. You'll also assist in training local staff on effective communication techniques, and help develop protocols to enhance customer service standards.

At Vads Indonesia, located in the heart of Jakarta Selatan, you'll be part of a company that values diversity and innovation. We offer a collaborative work environment, professional growth opportunities, and a competitive salary package.

📋 Tanggung Jawab Pekerjaan

• Interpret conversations between Mandarin-speaking clients and local support teams.
• Assist in training local staff on effective communication techniques.
• Help develop protocols to enhance customer service standards.
• Use tools like Zoom or Microsoft Teams for virtual meetings.
• Ensure accurate and timely interpretation of complex information.
• Maintain confidentiality and professionalism in all interactions.
• Provide feedback and suggestions for improving communication processes.
• Stay updated with industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

• Fluent in Mandarin (HSK Level 6 or equivalent).
• At least 2 years of experience in customer service or interpretation.
• Excellent written and verbal communication skills in English and Indonesian.
• Strong understanding of cultural nuances and business etiquette.
• Proficiency in using interpretation software and communication tools.
• Ability to work independently and as part of a team.
• High level of professionalism and confidentiality.
• Bachelor's degree in Interpretation, Linguistics, or related field (preferred but not required).

🛠️ Keahlian

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